Shipping Policy

SHIPPING POLICY


Steps New York ("we" and "us") is the operator of (https://www.stepsnewyork.com)

("Website"). By placing an order through this Website, you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

 

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

 

  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase. This price will be the final price for shipping cost to the customer.

 

  1. Returns

3.1 Return Due To Change Of Mind

Steps New York will happily accept returns due to change of mind as long as a
request to return is received by us within 30 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email. (Steps New York) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

  1. Delivery Terms

4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

 

 

4.2 Dispatch Time

Orders are usually dispatched within 1 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

 

4.5 P.O. Box Shipping

Steps New York will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.

 

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

 

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.

 

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

 

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

 

  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

 

  1. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the
website.

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Steps New York
encourage you to be aware of these potential costs before placing an order with
us.

If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Steps New York at the customers expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
refunded. Please note that international shipping costs are not eligible for any sales, discounts, or free shipping offers.

  1. Cancellations

If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost. However, once a package is marked as delivered and the investigation is closed from the courier's end, liability shifts from the store to the customer. We will not be able to place a refund for these cases.

    10. Customer service

For all customer service enquiries, please submit an enquiry at
shoponline@stepsny.com