Orders over $75.00 (before tax) qualify for free standard shipping.
Orders are processed and shipped Monday-Friday. For in-stock orders, please allow 1-2 business days for processing and packing. Items typically ship by next business day, however arrival time is not guaranteed. If you want a guaranteed arrival time, you may want to purchase an upgraded shipping option. We do not process orders over the weekend, so orders placed on Friday will not usually ship until Monday.
If we are unable to process your initial order due to incorrect address or payment information, your order may take additional time to process. To ensure prompt shipment, please ensure all information you provide at checkout is complete and accurate.
During holiday season and other peak shopping periods, processing and shipping may take additional time.
WE ONLY SHIP WITHIN THE UNITED STATES MAINLAND. Shipping is not available to P.O. boxes and APO/FPO addresses. We do not offer international shipping.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We ship via FedEx and currently offer 3 shipping methods for ALL orders: FedEx Smart Post (FedEx/USPS), 2nd-Day and Standard Overnight.
Your order will ship to the shipping address you provide at checkout. Absent a shipping address, we will ship to the billing address you provide at checkout.
We offer both standard and expedited services. Costs for all shipping options will be calculated at checkout. When your order has shipped, you will receive a confirmation email from the carrier with your order’s expected arrival date and tracking number.
Please note that shipping is done by a third-party company; therefore, we are not able to guarantee your order’s arrival date. Weather and other service interruptions may delay delivery of your order. Damaged shipments must be reported to STEPS customer service as soon as possible so that we may take appropriate action.
All packages marked as delivered by FedEx and USPS are at the liability of the customer. Customers must be present or make accommodations when packages are being delivered. We are not responsible for any lost packages once the items (in the tracking) had been marked as delivered.