Orders over $75.00 (before tax) qualify for free standard shipping.
Orders are processed and shipped Monday-Friday. For in-stock orders, please allow 1-2 business days for processing and packing. Orders received on weekends or holidays usually ship the following business day.
If we are unable to process your initial order due to incorrect address or payment information, your order may take additional time to process. To ensure prompt shipment, please ensure all information you provide at checkout is complete and accurate.
During holiday season and other peak shopping periods, processing and shipping may take additional time.
Your order will ship to the shipping address you provide at checkout. Absent a shipping address, we will ship to the billing address you provide at checkout. We offer shipping to all US states and Puerto Rico. Shipping is not available to P.O. boxes and APO/FPO addresses. We do not offer international shipping.
We offer both standard and expedited services. Costs for all shipping options will be calculated at checkout. When your order has shipped, you will receive a confirmation email from the carrier with your order’s expected arrival date and tracking number.
If your order qualifies for free shipping, it will ship via standard service. You may choose to upgrade to an expedited service for an additional fee.
Please note that shipping is done by a third-party company; therefore, we are not able to guarantee your order’s arrival date. Weather and other service interruptions may delay delivery of your order. Lost or damaged shipments must be reported to Steps customer service and the shipping company as soon as possible so that we may take appropriate action.