Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
To return an item, please contact us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging. All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. All returned items must be accompanied by the return form and customs documents (if applicable). And mail your return to the following address:
Attn: Online Returns
68 E. Flagler Street
Miami, FL 33131
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Clearance Items
● Select Lingerie and Swimwear
For defective or damaged products, please contact us to arrange a refund or exchange.
● RETURNS BY MAIL –
1. On your return form, check off the items you wish to return and reason of return.
2. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
3. Any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
4. Mail your online returns to the following address:
Steps New York
Attention: Online Returns
68 E. Flagler Street
Miami, FL 33131
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
● STORE - You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store. You may return your merchandise to Steps New York or Kara New York locations within the United States. Refunds for online purchases returned in store will be issued a store credit or return for exchange only Please allow 1-2 billing cycles for the credit to appear on your statement. Store credit is only to be used within any Steps New York or Kara New York location. In order to use store credit, any legal form of identification with picture may be use to verify client account on file. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
● DAMAGE & DEFECTIVE - BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped. Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you. Once you contact Online Returns Department with email for return item(s), we will forward an email to you with a separate return shipping label. Please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.
IN STORES: Damaged, defective, or the wrong item(s) may be returned to any STEPS New York or KARA New York location within the United States for an exchange or store credit only. You must provide your order receipt / invoice and the form of payment used to make the purchase for exchange or store credit only.