Returns & Exchanges

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be requested and received by us within thirty (30) days of the purchase date. Returns received after 30 days will be rejected by the system. 

*All returns MUST meet the following criteria:

Unworn
Unwashed
All tags must be attached
All accessories must be included (i.e., belts, etc.)
No perfume or other scents
No human or animal hair
No rips or tears
No other signs of being worn

Return Process

To return an item, please contact us to obtain a Return Merchandise Authorization (RMA) number.

Return Confirmation Number (RMA) is required to return your merchandise by mail. Any items shipped without a confirmation or outside of the Return Policy Guidelines will not be credited.

The returning merchandise should be received within 30 days from the purchase date and the RMA is issued. Items received after 30 days will NOT be credited. If a package is delayed during delivery it is your responsibility to immediately contact us about your situation so we may assist you.

If any item is delivered damaged you have 72 Hours to contact us for assistance. It is the buyers responsibility to check for any damaged clothing upon opening the package once it’s delivered.

After receiving a RMA number, place the item securely in its original packaging. 

Mail your return to the following address:

Steps New York
Attn: Online Returns

68 E. Flagler Street
Miami, FL 33131
United States 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

Exceptions

The following items cannot be returned or exchanged:

● Clearance Items
● Underwear
● Select Lingerie and Swimwear
● Jewelry

Please Note

RETURNS BY MAIL –

1. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
2. Any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
3. Mail your online returns to the following address:

Steps New York
Attention: Online Returns

68 E. Flagler Street
Miami, FL 33131

STORE - You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store. You may return your merchandise to Steps New York or Kara New York locations within the United States. Refunds for online purchases returned in store will be issued a store credit or return for exchange only. 

Store credit is only to be used within any STEPS New York or KARA New York location. In order to use store credit, any legal form of identification with picture may be use to verify client account on file. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

DAMAGE & DEFECTIVE - BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped. Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you. Once you contact Online Returns Department with email for return item(s), we will forward an email to you with a separate return shipping label. Please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

IN STORES: Damaged, defective, or the wrong item(s) may be returned to any STEPS New York or KARA New York location within the United States for an exchange or store credit only. You must provide your order receipt / invoice and the form of payment used to make the purchase for exchange or store credit only.

QUESTIONS

If you have any questions concerning our return policy, please reach us using our contact us page or send an email to: contact@stepsnewyork.com