Privacy Policy

This policy (“Privacy Policy”) discloses the privacy practices for Steps Clothing Inc. and our associates (collectively “Steps”, “we”, or “us”), which include but are not limited to Steps New York, Kara New York, and stepsnewyork.com and karanewyork.com (collectively the “Website”). Accessing our Website and/or signing up to receive email from us in store or online constitutes your consent for us to use the information you provide in accordance with this Privacy Policy. If you do not agree to the Privacy Policy, please do not use our Website, open a customer account, or sign up to receive our emails.

Information we may collect

We may collect personal information from you on our Website and in our stores. We only have access to and collect information that you voluntarily give us via email, through our Website, in person, or other direct contact from you including contest entries, opening an online account, placing an order, etc. The information we collect may include:

  • Name
  • Email address
  • Street address
  • Phone number
  • Credit card number
  • Billing address
  • Date of birth

We also may keep records of your purchase history and technical support or customer service inquiries. When you access our website, we may collect information including your IP address, device type, and some device settings.

If you submit any other individual’s personal information to us, you represent that you have the authority to do so and to permit us to use that information in accordance with this Privacy Policy.

How we use and share your information

Steps is committed to keeping your personal information secure and private. We will not share your information with any third party other than as necessary to fulfill a request from you, e.g. to ship an order or process payment. We are the sole owners of the information you provide us, and we will not sell or rent the information to anyone.

Steps may use your personal information for the following purposes:

  • To open a personal customer account for you in stores or on our Website;
  • To process orders and payment through our Website;
  • To ship orders to you;
  • To update you on your order status, resolve any problems with your order, or collect additional information to complete your order;
  • To process returns/exchanges;
  • To keep track of your store credit;
  • To respond to your inquiries, feedback, and technical support requests;
  • To send you information about relevant offers, promotions, products, events, and updates to our policies;
  • To administer loyalty and/or reward programs;
  • To administer contests or sweepstakes and notify winners.

Steps may use information we collect from you as part of aggregate data to help improve our services, products, and marketing, and to analyze usage statistics and trends. Aggregate data is not personally identifiable, and may include browser information, zip code, demographic information, etc.

We may share information about you if necessary to comply with laws or regulations or in response to a valid subpoena, order, or government request or to protect against potential or suspected fraud.

Your access to information

You may access and change certain personal information we have collected by logging into our Website or emailing us at contact@stepsnewyork.com. If you have an online account with us, you may deactivate your account by logging into the Website or emailing contact@stepsnewyork.com.

You may opt out of receiving promotional emails and other communication from us by following the unsubscribe link at the bottom of any email, or sending an opt-out request to contact@stepsnewyork.com. If you have unsubscribed from our email list, you will still receive emails pertaining to any online orders you make and responses to contact you initiate with our customer service.

We will retain any personal information we have collected from you until you deactivate your account, submit a request to delete the information, or until we are no longer required to by law.

Security

Information or email transmissions over the internet cannot be guaranteed to be absolutely secure, so by transmitting information to us through email or our website you are doing so at your own risk. Once your information is received by us, we take precautions to protect your information from unauthorized access. Any information you submit to us is stored securely and can only be accessed as needed to fulfill your requests, such as placing an order, and only by employees with the proper clearance. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you open a personal account with us, your account and any information stored on it is protected by your username and password. By creating your account you accept responsibility for any actions taken while logged into the account. Therefore, it is important to keep your username and password secure and confidential to prevent unauthorized access to your account.

Minors

Minors under the age of 13 are not permitted to submit personal information through our Website or by email. If we discover that a person under 13 has provided any personal information to us, we will delete that information. If you are under 13 years old, please do not submit any information to us.

Links

Our Website may contain links to other sites not affiliated with Steps. We are not responsible for the contents of these external sites, and this Privacy Policy does not apply to information you provide to an external site. You are encouraged to research the privacy practices of any site linked to on our Website before providing them with any information.

Updates

We reserve the right to change this Privacy Policy at any time at our sole discretion by posting revisions to the Website. Revisions will be effective immediately upon posting, and use of the Website after such changes have been posted shall constitute your acceptance of the revised Privacy Policy.

If you feel that we are not abiding by this privacy policy, please contact us via email at contact@stepsnewyork.com.