Information we may collect
We may collect personal information from you on our Website and in our stores. We only have access to and collect information that you voluntarily give us via email, through our Website, in person, or other direct contact from you including contest entries, opening an online account, placing an order, etc. The information we collect may include:
- Email address
- Street address
- Phone number
- Credit card number
- Billing address
- Date of birth
We also may keep records of your purchase history and technical support or customer service inquiries. When you access our website, we may collect information including your IP address, device type, and some device settings.
How we use and share your information
Steps is committed to keeping your personal information secure and private. We will not share your information with any third party other than as necessary to fulfill a request from you, e.g. to ship an order or process payment. We are the sole owners of the information you provide us, and we will not sell or rent the information to anyone.
Steps may use your personal information for the following purposes:
- To open a personal customer account for you in stores or on our Website;
- To process orders and payment through our Website;
- To ship orders to you;
- To update you on your order status, resolve any problems with your order, or collect additional information to complete your order;
- To process returns/exchanges;
- To keep track of your store credit;
- To respond to your inquiries, feedback, and technical support requests;
- To send you information about relevant offers, promotions, products, events, and updates to our policies;
- To administer loyalty and/or reward programs;
- To administer contests or sweepstakes and notify winners.
Steps may use information we collect from you as part of aggregate data to help improve our services, products, and marketing, and to analyze usage statistics and trends. Aggregate data is not personally identifiable, and may include browser information, zip code, demographic information, etc.
We may share information about you if necessary to comply with laws or regulations or in response to a valid subpoena, order, or government request or to protect against potential or suspected fraud.
Your access to information
You may access and change certain personal information we have collected by logging into our Website or emailing us at email@example.com. If you have an online account with us, you may deactivate your account by logging into the Website or emailing firstname.lastname@example.org.
You may opt out of receiving promotional emails and other communication from us by following the unsubscribe link at the bottom of any email, or sending an opt-out request to email@example.com. If you have unsubscribed from our email list, you will still receive emails pertaining to any online orders you make and responses to contact you initiate with our customer service.
We will retain any personal information we have collected from you until you deactivate your account, submit a request to delete the information, or until we are no longer required to by law.
Information or email transmissions over the internet cannot be guaranteed to be absolutely secure, so by transmitting information to us through email or our website you are doing so at your own risk. Once your information is received by us, we take precautions to protect your information from unauthorized access. Any information you submit to us is stored securely and can only be accessed as needed to fulfill your requests, such as placing an order, and only by employees with the proper clearance. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you open a personal account with us, your account and any information stored on it is protected by your username and password. By creating your account you accept responsibility for any actions taken while logged into the account. Therefore, it is important to keep your username and password secure and confidential to prevent unauthorized access to your account.
Minors under the age of 13 are not permitted to submit personal information through our Website or by email. If we discover that a person under 13 has provided any personal information to us, we will delete that information. If you are under 13 years old, please do not submit any information to us.